In addition to our call answering packages we also offer secret/mystery shopping and assistance with outbound marketing campaigns on a one-off basis, no membership required.
If you’re looking for a temporary extension of your team to complete these tasks, please don’t hesitate to get in touch.
Secret Shopping is a tried and tested method of ensuring a high level of customer service is maintained within your company.
Depending on your company structure the secret shopping can be done via phone, email, or both.
At the conclusion of the Secret Shopping we can then send over a full report of findings, call recording and emails received/sent.
If you have a list of leads you need to reach but aren’t able to spare the time or people resource, we can help.
Following a script crafted either by yourselves or with our assistance, our team will reach out to all contacts. We can also provide feedback during the process to make the campaign as successful as possible.
Reaching out to your existing customer base with offers and updates is a valuable but time consuming endeavor. AllCall can take this off your hands and reach out to all customers on your contact list, following a script in order to communicate all needed information in your company name.
“AllCall has been a crucial part of our marketing strategy at Xenia. Their secret shopping tool provided us with valuable insights that helped us identify key areas for improvement. The detailed reports and actionable feedback were instrumental in refining our customer experience. Throughout the process, Clare maintained clear and consistent communication, always available to provide updates and offer helpful suggestions. We greatly appreciate the professionalism and support from the entire AllCall team.”
Proactively review service levels, like lead response times, privacy compliance, and complaint handling.
Feedback may highlight potential stumbling blocks within your company processes, as well as noting what works effectively.
Action specific improvements as needed, or continue to develop areas of the service which are working successfully.
Our pricing for Secret Shopping starts from as little as £69.99+VAT, if you’re interested in hearing more or would like to receive information regarding pricing, you can request a callback below from our Business Manager Clare.
Request a Callback
