Are you a small business owner? Are you trying to decide on whether a call answering service is right for your business? Have a look at some of the advantages of a 24/7 Call answering service such as AllCall.
Cost Effective for small budgets
A call answering service can be more cost effective than hiring an in-house receptionist! With AllCall’s tailored call packages, you only need to pay for the call minutes you use.
Customers can reach you 24/7, not just in business hours
Our customer service team are available around the clock to ensure you never miss a lead again. AllCall’s packages all include 24/7 phone coverage as standard.
Helps meet customer expectations
Having a 24/7 Call answering service means that your customers can always get through to someone who can help with their query. This enhances your customers experience and ensures that their expectations will always be met.
You can use your time efficiently
When you hire a call answering service, it frees up your team to focus on the tasks that really matter. A research study by Mark, Gudith, and Klockehas shown that not only does it take people around 25 minutes to re-focus following an interruption such as a phone call, but their rate of work errors increases. This means less work is getting done and more errors are likely to be made.
We can use your CRM’s & booking systems
A good quality call answering service will not just be able to take calls. They will also be able to make, amend and cancel bookings on your booking system and use your CRM to track and manage orders.
How AllCall can help you
At AllCall, we help by offering numerous benefits to small businesses, including improved customer service with prompt and professional responses, cost efficiency by eliminating the need for in-house receptionists, and 24/7 availability for round-the-clock support. We can accommodate growing call volumes, and present a professional image with trained operators who can assist your customers with all their queries. Additionally, we can provide call screening to ensure calls are directed appropriately, take messages and document key details. Over time we have proven to improve customer satisfaction, reduce costs for small businesses and enhancing overall efficiency.